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Problemi di Viaggio?

Overbooking

It is unfortunately a widespread tendency and habit of the operators in the sector to sell more airplane tickets than there are places actually available.

This is the case of the passengers that, due to OVERBOOKING, are DENIED BOARDING on the booked flight. However, there are specific requirements for air carriers and in fact, if the operating air carrier can reasonably deny boarding some passengers on a flight, proceed as follows:

1. First, make a call for volunteers willing to give up their booking in exchange for benefits to be agreed between the passenger concerned and the operating air carrier.


2. If there is a delay of the new boarding, each passenger is entitled as follows:

In the event there is (or is expected) a late arrival at your destination:

- at least 2 hours for intra-community or international flights less than or equal to 1,500 km;

- at least 3 hours for intra-community flights of more than 1,500 km and for international flights between 1,500 and 3,500 km;

- at least 4 hours for international flights of more than 3,500 km.

You are entitled to:

a) 250 EURO for all flights less than or equal to 1,500 kilometers;

b) 400 EURO for all intra-community flights of more than 1,500 kilometers and for all flights between 1,500 and 3,500 kilometers;

c) 600 EURO for all other flights;

d) Assistance at the airport (provision of food and beverages in relation to the waiting time);

e) Accommodation at hotel if one or more nights are required;

f) Transfer from the airport to the accommodation place and vice versa;

g) Two phone calls or messages via telex, fax or e-mail;

h) Further damages caused by the delay of the departure.


3. If not all passengers are allowed to board, each passenger is entitled as follows:

a) 250 EURO for all flights less than or equal to 1,500 kilometers;

b) 400 EURO for all intra-community flights of more than 1,500 kilometers and for all flights between 1500 and 3500 kilometers;

c) 600 EURO for all other flights;

d) Assistance at the airport (provision of food and beverages in relation to the waiting time);

e) Accommodation at hotel if one or more nights are required;

f) Transfer from the airport to the accommodation place and vice versa;

g) Two phone calls or messages via telex, fax or e-mail;

h) Further damages caused by the delay of the departure.

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